Merchants

Merchants are the businesses your desk pays out to. Each one has the asset it is paid in, a daily limit and a largest single payment, a screening tier, and a verification status.

Updated 08 Nov 20261 min read

Required permissions: View balances (VIEW_BALANCES) to open Merchants; Manage merchants (COUNTERPARTY_MANAGE) to add or edit.

#The list

Filters: All merchants, Active, Paused, Not verified, Cannot be paid. Search by name.
Table: Merchant · Settles in · Limits (daily / per payment) · Runway · Status.

#Adding a merchant

Select Invite merchant to send a self-onboarding link (see Onboarding a merchant), or Add manually:

Merchant: "Who is the merchant?" Enter the trading name, category (Marketplace, Subscription, Retail, Travel, NGO, Wholesale or Freelance) and country.
Payments: "How do they get paid?"
- Paid in: the asset the merchant settles in. It cannot be changed later, because both limits are counted in it.
- Daily limit: resets at midnight in the workspace's timezone.
- Largest single payment.
- Screening: Standard ("Payments clear automatically") or Enhanced ("Compliance can hold a payment for review before it clears").
Review: "Check and add", then Add merchant.

A payment over either limit is held.

#Statuses

	Values
Verification	Pending · Verified · Rejected · Expired
Status	Active · Paused
Screening	Standard · Enhanced

#On a merchant's page

Edit (Manage merchants) changes the profile and limits.
Pause stops new payments to the merchant (Manage merchants or Decide screening holds). Resume needs Manage merchants.
Verification (Decide screening holds) records the KYB outcome: choose the outcome, give a reason, and select Record outcome. The reason is recorded in the audit log beside the change.

The Profile card shows Reference, Category, Country, Screening, Verification, Trading and when the merchant was added. The Limits card shows both caps. Payout channels lists the channels that pay this merchant and each pocket's runway.

Was this page helpful?